Frequently asked questions

When is my room available and when must I depart?
Check-in on day of arrival: from 3 p.m.
Check-out on day of departure: by 12 noon
We would be happy to store your luggage outside of these hours. If you wish to check in earlier or check out later, please talk to us.

When can I reach reception?
The reception of the Hotel Elbflorenz is available to you 24 hours a day, every day. Contact details

Do you have a laundry and ironing service?
Yes, a laundry service is available from Monday to Friday. In order to receive your clean laundry back on time, we request that you inform reception by 9 a.m. A laundry bag and a price list are in your wardrobe.
You can request our free ironing service at reception, daily from 8 a.m. to 8 p.m.

Does Hotel Elbflorenz offer room service?
Yes, we would be happy to serve food and drinks to your room between 12 noon and 11 p.m.

Does Hotel Elbflorenz provide internet access?
Yes, we provide WIFI free of charge throughout the whole building. You can receive your access data when you check in.

Where can I get tips for my stay and tickets for events?
Please ask our staff at reception, who are well-informed about the area. They will be happy to help you organise your stay, book concerts, arrange city tours, and they can also recommend a babysitter.

How can I purchase a gift voucher?
You can order your gift voucher directly online for Hotel Elbflorenz and the Italian Restaurant Quattro Cani.

Can I hire a bicycle?
Yes, you can hire a bicycle directly from us at Hotel Elbflorenz. You will find more information under “Sport and sauna” .

May I bring my dog with me to Hotel Elbflorenz?
Yes, we consider dogs to be part of the family and they are very welcome here. An additional cleaning fee of 10 Euro per night will be charged.

Are there different types of mattresses and pillows?
All rooms are furnished with high-quality Treca beds. If your mattress is too soft or too hard, please ask at reception, where we keep special mattress toppers.
In your room you will find two different pillow sizes. In addition, we keep neck and cherry pit cushions at reception, as well as anti-allergenic pillows and blankets.

Are there parking spaces?
Yes, you will find the various parking options under “Location and arrival”.

Is smoking permitted at Hotel Elbflorenz?
Since June 2015, smoking is prohibited in all rooms and suites. In public areas, smoking is permitted only in the areas identified for this purpose. In the event of infringements, Hotel Elbflorenz reserves the right to charge a special cleaning fee of 50 Euro.

Where can I find information about the tourist tax levied by the City of Dresden?
Starting 1 July 2015, the City of Dresden shall levy private travellers with a tourist tax. The tax must be paid on site at the hotel. Read more in the Information sheet on the tourist tax.